Policies
Shipping/Return Policy
-Due to the nature of sealed product in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email and we'll make it right! | anthonyc@domingoshobbyshop.com
-Cancellations can be requested prior to shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
-Orders typically ship withing 24 hours of payment. For Pre-Order and Back Order items, please see item description for shipping times.
Pre-Order and Back-Order purchases will be charged to your Card/PayPal immediately upon purchase.
-Free Shipping: I use to do free shipping on orders that were $200.00+, due to a recent chargeback scam, I will no longer be doing free shipping and will revert to $10 flat rate shipping for the foreseeable future. Apologies for the inconvenience, it may come back at some point though!
-Freight Forwarders: We regret to inform you that we do not deliver to freight forwarders due to a high risk of fraudulent orders. Any orders placed with a freight forwarder address will be canceled and refunded in accordance with our refund policy outlined below.
-Shipping and Billing Address Verification: For security reasons, if the shipping address and billing address provided do not match, we will reach out to verify your information. Feel free to email me ahead of time if this is the case! (anthonyc@domingoshobbyshop.com) This is part of our commitment to preventing fraudulent activity and ensuring the safety of our customers and our business.
-Fraud Prevention: We take fraud very seriously and employ rigorous measures to protect ourselves and our customers. Any order that violates these terms and conditions will be immediately canceled and refunded. Please note that a 3% non-refundable fee will be applied to such refunds to cover administrative costs.
-Orders canceled in accordance with our fraud prevention measures will be refunded minus a 3% non-refundable fee. This fee is necessary to cover the costs of processing the order and subsequent refund.
Privacy Policy
1. Introduction
Welcome to Domingo's Hobby Shop. We value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and safeguard your information.
2. Data Collection and Usage
We only collect the necessary personal data to provide and fulfill our services. This includes:
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Your name and contact details for processing orders and customer support.
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Payment information for completing transactions.
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Shipping addresses to deliver your purchases.
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3. Data Usage
We do not share, sell, or use your data for any purposes other than those stated above.
We use your data solely to:
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Process and fulfill your orders.
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Provide customer support.
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Improve our services based on feedback.
4. Marketing Communications
You will only receive marketing emails if you have opted in to receive them. You can unsubscribe at any time by following the instructions in the emails or contacting our support team.
5. Delete Your Personal Data
You have the right to delete or request that we assist in deleting the personal data that we have collected about you. Our service may give you the ability to delete certain information about you from within the service.
You may update, amend, or delete your information at any time by signing in to your account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
6. Disclosure of Your Personal Data
Business Transactions
If the company is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Law Enforcement
Under certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Other Legal Requirements
The company may disclose your personal data in the good faith belief that such action is necessary to:
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Comply with a legal obligation
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Protect and defend the rights or property of the company
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Prevent or investigate possible wrongdoing in connection with the service
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Protect the personal safety of users of the service or the public
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Protect against legal liability
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7. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, use, or disclosure. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
8. Children's Privacy
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.
9. Links to Other Websites
Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "Last updated" date at the top of this privacy policy.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this privacy policy or your personal data, please contact us at anthonyc@domingoshobbyshop.com.