SHIPPING & RETURNS

SHIPPING

Orders typically ship within 24 hours of payment, excluding weekends, holidays, pre-orders and back-orders. Pre-order and back-order items will ship according to the estimated timeframe provided in the product description.

Tracking information will be provided once your order has shipped. Please allow time for tracking to update after the carrier receives your package.

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CARRIER DELAYS & DELIVERY

Once a package has been accepted by the shipping carrier, transit times and delivery are outside of our direct control. Domingo's Hobby Shop is not responsible for delays caused by USPS, UPS, FedEx or other shipping carriers.

If a package is delayed, lost in transit, or marked as delivered but cannot be located, please contact us. We will assist with the appropriate carrier inquiry or claim when possible.

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RETURNS

In order to maintain the integrity and quality of our inventory, we generally do not accept returns on trading card game products or comic books.

Trading card products, including sealed products and individual cards, are not eligible for return unless an item received is incorrect or significantly different from its description.

Comic books are carefully inspected prior to shipment. Unless otherwise stated in the product listing, new comics are sold as Near Mint (NM) copies. Minor printing, manufacturing, or bindery imperfections that are consistent with a Near Mint comic are not considered defects.

If you receive an incorrect item or believe an item is significantly different from its description or stated condition, please contact us at anthonyc@domingoshobbyshop.com so we can review the issue.

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CANCELLATIONS

Cancellation requests may be submitted before an order has shipped. Approved cancellations are subject to a 3% cancellation fee, which will be deducted from the refunded amount to help cover payment processing costs associated with the original transaction and refund.

Certain products, including some pre-orders and special-order items, may be specifically marked as Non-Cancellable, Non-Refundable, or Final Sale in the product description. These orders cannot be cancelled once placed. Please review the product listing carefully before completing your purchase.

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ORDER CLAIMS

If you believe your package was damaged in transit, tampered with, opened, missing contents, or otherwise compromised during delivery, please contact us at anthonyc@domingoshobbyshop.com within 24 hours of the carrier-recorded delivery time.

Claims must include reasonable documentation of the issue, including clear photos and/or video of the shipping package, shipping label, packaging materials, and affected items. Please retain all original packaging and contents while the claim is being reviewed, as they may be required for a carrier investigation or insurance claim.

Claims submitted without sufficient documentation or more than 24 hours after delivery may be denied to the extent permitted by applicable law, as we may be unable to verify when or how the issue occurred.

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FREIGHT FORWARDERS

For fraud prevention and order security, we do not ship to freight forwarding services. Orders placed using a known freight forwarding address may be cancelled and refunded.

We are unable to guarantee delivery or provide support for packages that are subsequently forwarded to another address after delivery to the original shipping address.

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ORDER VERIFICATION & FRAUD PREVENTION

To help protect our customers and our business, some orders may require additional verification before shipment. This may include orders where billing and shipping information differs or where our payment system identifies additional verification as necessary.

We may contact you by email or phone to verify information associated with an order. Orders that cannot be successfully verified may be cancelled and refunded.

For your security, please ensure that your billing and shipping information is accurate when placing an order.